“85% of CX leaders are rolling out customer-facing GenAI solutions in 2026” [Gartner]

Are you ready for the revolution...

What is the CX Lab?

CX Lab unites customer experience and technology leaders who want to drive better customer engagement using advanced technologies and better practices. By surfacing the right topic at the right time and with the right question, we create conversations that deliver great answers.

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What's coming up?

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Rush to Reality

City Social, nr Bank

11-Feb // 6:30-9:30PM

With AI adoption accelerating, the differentiator moving into 2026 will be reliable, compliant and cost-efficient service innovations...

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83 Baker Street

London W1U 6AG

+44 20 3322 6788

members@cxlab.global

Partner

AnywhereNow is a fast-growing, global provider of AI-native Customer Experience SaaS solutions. Founded in 2010, AnywhereNow supports organisations worldwide. Its platform powers voice and digital conversations with AI, enabling consistent, high-quality interactions across channels. Built to integrate seamlessly with the Microsoft ecosystem and existing CX environments, AnywhereNow’s portfolio includes Dialogue Cloud, Tendfor, and Deepdesk. Its products are recognised by industry analysts and trusted by over 1,600 global customers, including DHL, Mazda, Swarovski, and VodafoneZiggo.

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Let's Re-Think CX

CX Lab members meet both in person and virtually. Our meetings are focused, collaborative and informative. Thanks to chaired and moderated discussions you gain insights and ideas from your peers across industries. By joining the community, you gain access to likeminded finance executives as well as exclusive reports, insights and our latest research.