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Rush to Reality

With adoption accelerating, the differentiator moving into 2026 will be reliable, compliant and cost-efficient service innovations.

Join us to explore this

11-FEB 2026  | 6.30-9.30PM  |  City Social  |  CX, IT and Technology decision makers from large organisations

"Throwing AI onto a broken workflow is like automating chaos – you just make bad experiences happen faster"

CX Today, 2025

The pressure is ramping for customer service leaders. 91% are under executive pressure to implement AI to drive efficiency and customer satisfaction (Gartner, 2025). Yet, only 5% have translated their efforts in to a deployment (Gartner, 2025), 80% of which are not delivering a meaningful return (McKinsey, 2025). 

Unlocking GenAI success at this stage is about integrating in to your processes: unifying data, rebuilding workflows, and building consensus on compliance, risk, and targets. But it's easier said than done. The 5% of organisations achieving this are taking the lead, with up to 4.6x higher customer satisfaction alongside cost reductions (Deloitte, 2025.) 

So, if you’re exploring contact-centre AI, join us to discuss where initiatives get stuck in practice and what unblocks scale. 

1

"85% of customer service leaders plan to pilot customer-

facing conversational GenAI solution heading into 2026"

[Gartner, 2025]

2

"While >80% of organizations are using or experimenting with GenAI, >80% have yet to see bottom-line impact from it"

[McKinsey, 2025]

An intimate dinner at
Michelin-starred location 

City Social, Tower 42, London / 6:30-9:30PM

Jason Atherton’s handsome restaurant on the 24th floor of Tower 42 is dark and moody, with a subtle art deco twist. It boasts impressive views of the City skyline and the menu offers generous modern European dishes including multiple cuts of Cumbrian beef cooked on the Josper grill, from rib-eye to sirloin. The wine list offers an appealing mixture of prices and styles, and there are noteworthy cocktails too.

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CMO, Hastings

The discussion was stimulating; the conversation flowed. My thanks also to your partner, who were brilliant.

CFO, Deliveroo

Thank you for an incredible meeting. The guests were genuine C-level people, which is rare. Congrats. 

CTO, Trainline

Usually, I am critical of these meetings. But I was pleased to be part of this one. No regrets. It was a great session. 

Attendees

Senior CX, IT and Technology leaders

of large, complex organisations 

CX, IT and Technology executives and decision-makers from large organisations. Attendance is capped to ensure every participant is able to contribute. The meeting is only open to invited participants or those who have been referred by a colleague or our partner, Deepdesk. 

Partner

AnywhereNow is a fast-growing, global provider of AI-native Customer Experience SaaS solutions. Founded in 2010, AnywhereNow supports organisations worldwide. Its platform powers voice and digital conversations with AI, enabling consistent, high-quality interactions across channels. Built to integrate seamlessly with the Microsoft ecosystem and existing CX environments, AnywhereNow’s portfolio includes Dialogue Cloud, Tendfor, and Deepdesk. Its products are recognised by industry analysts and trusted by over 1,600 global customers, including DHL, Mazda, Swarovski, and VodafoneZiggo.

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Address

83 Baker Street

London W1U 6AG

Phone

+44 (0) 20 3322 6788

+44 74962 40006

Email

Contact

Aurora Zimberi

Club Director

© 2025 CX Lab, an executive micro-community managed by Seraph Science for AnywhereNow

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