What is the CX Lab?
2026 will not been easy for Customer Experience leaders. Cost of living pressures persist. Economic uncertainty mounts. And new technologies like AI have raised the expectations of the Board on what's possible in the contact center.
Technology offers a pragmatic way towards improving customer service, but CX executives need the confidence to invest to recoup rewards. And there is much to do.
CX Lab brings CX executives together to build the business case for technology and change. The real danger isn’t inefficiency. It’s falling behind. Join us to accelerate your journey.
Team
Moderator
James Harris
Host, CX Lab
Chair
Jon Quayle
Evangelist, AnywhereNow
Advisor
Gillian Loft
Client Director, AnywhereNow
Guest Liaison
Jouke van der Brug
Director, CX Lab
Partner Lead
Hilary Allen
Marketing, AnywhereNow
Advisor
Jon Burghart
CRO, AnywhereNow
Communications
Megan Griffiths
Director, CX Lab
Operations
Elle Brasier
Operations, CX Lab
Unrivalled Networking
Connect with senior executives, thought leaders, and industry pioneers. Forge relationships that transcend borders, unlocking a wealth of insights and collaborative possibilities.
Cutting-Edge Insights
Stay ahead of the curve with our curated content, expert-led roundtable discussions, and exclusive research. Gain valuable insights into emerging trends, best practices, and transformative strategies that will shape the future for Telcos
Tailored Experiences
Diverse range of experiences tailored to your role and objectives. Expand your perspectives, challenge your assumptions, and fuel your personal and professional growth
Privacy and Trust
We operate under strict confidentiality guidelines, ensuring a safe space for open, honest, and meaningful conversations. Enjoy the freedom to share experiences, seek advice, and collaborate
Exclusive Resources
Access a wealth of member-only resources, including quarterly industry reports designed to enhance your skills, drive innovation, and amplify your impact as a Telco professional
Partner
AnywhereNow is a fast-growing, global provider of AI-native Customer Experience SaaS solutions. Founded in 2010, AnywhereNow supports organisations worldwide. Its platform powers voice and digital conversations with AI, enabling consistent, high-quality interactions across channels. Built to integrate seamlessly with the Microsoft ecosystem and existing CX environments, AnywhereNow’s portfolio includes Dialogue Cloud, Tendfor, and Deepdesk. Its products are recognised by industry analysts and trusted by over 1,600 global customers, including DHL, Mazda, Swarovski, and VodafoneZiggo.
Let's Re-Think CX
CX Lab members meet both in person and virtually. Our meetings are focused, collaborative and informative. Thanks to chaired and moderated discussions you gain insights and ideas from your peers across industries. By joining the community, you gain access to likeminded CX executives as well as exclusive reports, insights and our latest research.